Privacy Policy

1. Introduction

Dawood Tech Solutions FZE LLC ("Dawood Tech Solutions," "we," "us," or "our") is an enterprise technology provider headquartered at CWS-1V-22 6746, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates. We provide IT consulting, cloud solutions, cybersecurity, software and web development, mobile app development, AI solutions, digital transformation, ERP solutions, managed IT services, network infrastructure and data backup & recovery services to businesses across the UAE and GCC.

This Privacy Policy describes how we handle personal data collected through our website (the "Site") and in the course of responding to enquiries submitted through our contact channels. By using the Site or submitting your information to us, you acknowledge that you have read and understood this Policy.

2. Information We Collect

Information You Provide Directly

When you complete our contact form or otherwise reach out to us (including via email, phone, or WhatsApp), we may collect:

• Full name
• Email address
• Phone number
• Company name
• The content of your message or enquiry, including any project details or business requirements you choose to share

Information Collected Automatically

Like most websites, our servers and hosting infrastructure may automatically log standard technical information when you visit the Site, such as your IP address, browser type, device type, operating system, referring pages, and timestamps of visits. This information is used in aggregate for security, diagnostics and to understand general site performance.

3. How We Use Information

We use the information we collect to:

• Respond to enquiries and requests for proposals or consultations
• Communicate with you about our IT, cloud, cybersecurity and managed services
• Prepare quotations, scopes of work, and service agreements
• Operate, maintain, and improve the functionality and security of our Site
• Comply with applicable legal and regulatory obligations in the UAE
• Detect, investigate and prevent fraudulent, unauthorized or malicious activity

We do not sell your personal data. We do not use the information submitted through our contact form for unrelated marketing without your consent.

4. Legal Basis for Processing

Where applicable, we process personal data on the following bases: your consent (for example, when you submit the contact form); the necessity of processing to take steps towards entering into a service agreement with you; our legitimate business interests in operating and securing our Site and responding to commercial enquiries; and compliance with our legal obligations under UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL") and its implementing regulations.

5. Cookies & Similar Technologies

Our Site does not set advertising or tracking cookies of its own. It does load web fonts from Google Fonts and, where embedded, a Google Maps view of our office location; these third-party providers may set their own cookies or collect technical data (such as IP address) when their resources load in your browser, in accordance with their own privacy practices. If, in the future, we introduce analytics or marketing cookies, we will update this section and provide appropriate notice or consent mechanisms as required by law.

6. Third-Party Services

We rely on a small number of trusted third-party providers to operate the Site and communicate with visitors:

These providers operate independently and are governed by their own privacy policies. We encourage you to review the policies of any third-party service you interact with through our Site.

7. How We Share Information

We do not sell or rent your personal data. We may share information with:

• Employees, contractors and subcontractors who need access to fulfil a project or respond to your enquiry, under confidentiality obligations
• Technology and hosting vendors that support our Site and internal systems
• Professional advisors (legal, accounting) where necessary for our business operations
• Government authorities or regulators, where required by UAE law or a valid legal process
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections

8. Data Retention

We retain personal data submitted through our contact form for as long as necessary to respond to your enquiry, pursue a resulting business relationship, and comply with our legal, accounting and contractual obligations. Where no ongoing relationship results, enquiry data is generally retained for a limited period thereafter for record-keeping purposes and then deleted or anonymized, unless a longer retention period is required by law.

9. Data Security

As an organization specializing in cybersecurity and IT infrastructure, we apply administrative, technical and physical safeguards designed to protect personal data against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, including the UAE PDPL, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Object to or request restriction of certain processing activities
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the competent UAE data protection authority

To exercise any of these rights, please contact us using the details in Section 14 below.

11. Children's Privacy

Our Site and services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

12. International Transfers

We are based in the United Arab Emirates and primarily process data within the UAE. Where we work with vendors or partners located outside the UAE, we take reasonable steps to ensure that any cross-border transfer of personal data is subject to appropriate safeguards consistent with applicable data protection law.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The "Last updated" date at the top of this page indicates when this Policy was last revised. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to us: